Refund Policy

1) Refund availability

Refunds (full or partial) depend on the course/service you purchased and the specific agreement/terms connected to that purchase. If a different refund schedule is stated at checkout for your selected course, that schedule applies.

2) Refund conditions

• To request a refund, contact us using the details in this page’s footer.
• Refund requests should include: full name, purchase details (order/invoice number), the course/service name, and the reason for the request.
• We may approve or refuse a request based on the course/service terms and the status of delivery (for example, whether access has been provided or sessions have started), where permitted by applicable Ukrainian consumer protection rules.

3) Timelines for handling requests

We process refund requests as part of customer support and complaint-handling. The practical timeline for resolution may vary depending on the selected course/service and the circumstances of your request.

4) Price and payment

The total price and payment terms are those shown at checkout for your specific purchase. Where a refund is granted, the amount refunded will follow the applicable purchase terms and any permitted deductions (if stated in those terms).

5) Contract-related information

For distance contracts for services, pre-contract information (including information about the provider, complaint handling, main characteristics, total price/payment terms, and contract duration/termination terms where applicable) is provided before the contract is concluded, in accordance with Ukrainian law.

Legal references: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

6) Personal data and privacy

If you submit a refund request (or related contact form), we process your personal data only to handle your request and comply with legal obligations.

Legal references: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.